Privacy Policy Overview
Jaya9 is operated under Curacao eGaming License № 365/JAZ. We are committed to protecting the personal data of all users on jaya9.global. This policy applies to all players in Bangladesh and any other jurisdiction where our platform is accessible.
| Parameter | Details |
|---|---|
| Platform | jaya9.global |
| License | Curacao eGaming № 365/JAZ |
| Data Controller | Jaya9 Operations Ltd. |
| Contact Email | [email protected] |
| Policy Language | English |
| Last Updated | June 2026 |
| Applies To | All registered users and website visitors |
What Data Does Jaya9 Collect?
Jaya9 collects personal data at the point of registration, during account use, and automatically through your device and browser. We collect only the data necessary to provide our services, verify your identity, and comply with licensing requirements.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | At registration |
| Contact Data | Phone number, email address | At registration |
| Payment Data | bKash/Nagad account number, transaction history | On deposit or withdrawal |
| Verification Data | National ID or passport copy | During KYC verification |
| Technical Data | IP address, device type, browser, OS | Automatically on visit |
| Behavioral Data | Pages visited, games played, session duration | Automatically during use |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Automatically on visit |
| Communication Data | Support chat transcripts, emails sent to us | When you contact support |
How Jaya9 Uses Your Data
Your personal data is used exclusively to operate the platform, fulfill our licensing obligations, and improve your experience. We do not use your data for purposes beyond those listed below.
| Purpose | Legal Basis |
|---|---|
| Account registration and authentication | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Identity verification (KYC/AML) | Legal obligation under Curacao License № 365/JAZ |
| Fraud prevention and security monitoring | Legitimate interest |
| Customer support communication | Contract performance |
| Sending bonus and promotional offers | Consent (you may opt out at any time) |
| Platform analytics and improvement | Legitimate interest |
| Responsible gambling monitoring | Legal obligation |
Who Receives Your Data?
Jaya9 shares user data only with trusted partners required to deliver our services. We do not sell personal data to third parties. All partners are contractually bound to handle your data securely and in line with this policy.
| Third Party | Purpose | Data Shared |
|---|---|---|
| bKash, Nagad, Rocket, Upay | Payment processing | Name, phone number, transaction amount |
| Pragmatic Play, Evolution Gaming, JILI | Game delivery | User ID, session data, bet history |
| iTechLabs | Game fairness auditing | Anonymized game logs |
| Google Analytics | Website analytics | Anonymized behavioral and technical data |
| Live Chat / WhatsApp / Telegram | Customer support | Name, contact details, support history |
| Curacao eGaming Authority | Regulatory compliance | Account and transaction data on request |
| Law enforcement agencies | Legal obligation only | As required by applicable law |
Cookies on Jaya9
Jaya9 uses cookies to keep your session active, remember your preferences, and measure site performance. You can manage cookie settings in your browser at any time, though disabling certain cookies may affect platform functionality.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Login session, security tokens | Session |
| Preference cookies | Language, currency, display settings | 12 months |
| Analytics cookies | Page visits, traffic sources, device type | 24 months |
| Marketing cookies | Bonus offer tracking, referral attribution | 30 days |
How Long Jaya9 Stores Your Data
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by our Curacao license obligations.
| Data Type | Retention Period |
|---|---|
| Account and identity data | 5 years after account closure |
| Payment and transaction records | 5 years after last transaction |
| KYC verification documents | 5 years after account closure |
| Support communication logs | 2 years |
| Analytics and behavioral data | 24 months |
| Marketing consent records | Until consent is withdrawn |
Your Rights as a Jaya9 User
All registered users have the following rights regarding their personal data. To exercise any of these rights, contact us at [email protected]. We respond to all requests within 30 days.
| Right | What It Means |
|---|---|
| Right to Access | Request a copy of all personal data we hold about you |
| Right to Rectification | Ask us to correct inaccurate or incomplete data |
| Right to Erasure | Request deletion of your data where no legal obligation requires retention |
| Right to Restrict Processing | Ask us to pause processing your data in certain circumstances |
| Right to Data Portability | Receive your data in a structured, machine-readable format |
| Right to Withdraw Consent | Opt out of marketing communications at any time |
| Right to Lodge a Complaint | Contact the Curacao eGaming Authority if you believe your rights have been violated |
Data Security at Jaya9
Jaya9 uses SSL (TLS 1.2+) encryption on all connections between your device and our servers. Payment data is processed exclusively through certified local payment gateways and is never stored on Jaya9 servers. Access to personal data is restricted to authorized staff only, and all internal systems are protected by two-factor authentication.
Changes to This Privacy Policy
Jaya9 may update this Privacy Policy to reflect changes in our services, legal obligations, or regulatory requirements. When material changes are made, we will notify registered users by email and display a notice on the platform for at least 30 days. The current version is always available at jaya9.global/privacy-policy/. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
How to Contact Jaya9 About Privacy
For any questions, data requests, or complaints related to this Privacy Policy, contact our Data Protection team directly. We respond to all inquiries within 30 days.
| Channel | Details |
|---|---|
| [email protected] | |
| Live Chat | Available 24/7 on jaya9.global |
| Via the contact page on jaya9.global | |
| Regulatory Authority | Curacao eGaming, curacao-egaming.com |
FAQ
No. Jaya9 never sells personal data to third parties. Data is shared only with payment processors (bKash, Nagad), game providers (Pragmatic Play, Evolution, JILI), and regulatory authorities when legally required. All third parties are contractually bound to protect your information.
Payment data is processed through certified local gateways (bKash, Nagad, Rocket, Upay) and is never stored on Jaya9 servers. All connections use SSL (TLS 1.2+) encryption. Our systems are audited under Curacao eGaming License № 365/JAZ requirements.
Yes. You can request erasure of your personal data by emailing [email protected]. Note that some data — such as transaction records and KYC documents — must be retained for 5 years under our Curacao license obligations. We respond to all requests within 30 days.
Account and payment data is retained for 5 years after account closure, as required by our Curacao eGaming license. Support logs are kept for 2 years. Analytics data is stored for 24 months. Marketing consent records are deleted when you withdraw consent.
Yes. Jaya9 uses 4 types of cookies: essential (login and security), preference (language and display settings), analytics (site performance), and marketing (bonus tracking). You can manage or disable cookies in your browser settings at any time.
Last Updated: 11.06.2026 07:47